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KYC, or Know Your Customer, is a banking standard where you need to provide your personal details with evidence of their accuracy for proper verification.

  • Digital KYC: This allows you to digitally upload your details from the comfort of your home without physical verification. In this status, you will have some limitations in the use of your account. This status is for a limited period of time only and you will be required to physically verify yourself as advised by the system.
  • Physical KYC: You attain this status only after physical verification, or if you directly register via an agent. This status gives you a full account benefits without any limitations

Simply visit an eWallet registration agent to present your EID into the reader and validate with your fingerprint on the scanner. To find your nearest agent, click here.

The PIN, or Private Identification Number, is a four-digit security code that will be used to verify your identity whenever you interact with eWallet or make a transaction. You will have to define this PIN during the registration process.

This allows eWallet to validate and verify that you are the owner of the account in case you forget your PIN or you wish to change your device.

No, eWallet primarily uses a digital wallet for transactions and does not need a bank account. All you need to do is download the app and register.

The service is presently open to all citizens and residents of the UAE with an active UAE postpaid or prepaid number. eWallet will soon be also offered to visitors from the GCC and tourists with valid visas.

Can't find an answer?

We're here to help, everyday. Simply dial 800 eWallet or send us an email at support@e-wallet.ae