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You can contact the call centre to immediately block your account. Once you’ve replaced the phone and SIM card on the same number, you can download the app on the new device. Upon opening the app, you will be prompted to enter your mobile number where the system will recognise you as an existing user. The system will then send an OTP to your registered email address, which you will need to then enter on the application. Once the correct OTP is entered, a new PIN code has to be set.

SIM card loss or replacement will not affect your eWallet services as long as you replace with same the mobile number.

Your access to eWallet services will not be affected but it is advisable that you update your new mobile number with eWallet for future communication. You can do this through the application:

  1. Open your App and log-in
  2. On the home page click on the burger menu found at the top left hand corner
  3. Select profile
  4. Select your name
  5. Click on the pen icon next your current mobile number and enter the new number
  6. Select the confirm option
  7. A verification code will be sent to the new number (ensure it is active and can receive SMS)

There is no change and you will continue to enjoy eWallet services without any interruptions or limitations.

No, at present there will be only one eWallet account per user.

Can't find an answer?

We're here to help, everyday. Simply dial 800 eWallet or send us an email at support@e-wallet.ae