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Don’t worry, resetting your PIN is fast and easy. Simply follow the steps below:

  1. Select “Forgot PIN”
  2. You will be sent an OTP to your registered email address.
  3. Enter the OTP into the app, then set your new PIN.
Note: Remember not to use any of your last 5 PINs and always ensure to update your email address in the App whenever you change it.

Once you renew your visa and get your new EID, open the app and select renew KYC option in the menu to upload your new EID as instructed. Physical visit not required.

  1. Open your App and log-in
  2. On the home page click on the burger menu found at the top left hand corner
  3. Select profile
  4. Select your name
  5. Click on the pen icon next your current email address
  6. Update you new email address and click save.

Can't find an answer?

We're here to help, everyday. Simply dial 800 eWallet or send us an email at support@e-wallet.ae